2021-2023
Deezer
B2C mobile app
Health, wellness,
entertainment
Context
Deezer, the French music streaming service, wanted to diversify its activity by addressing a new market as an experimentation. The concept was to keep doing what the companies does best (streaming) and produce a dedicated catalog of audio and video content related to wellness. That's how the mobile application "Zen by Deezer" was born.
Targets
#1
Become the holistic app of wellness
By offering content on various areas of wellness (yoga, meditation, sports, nutrition, self-development) instead of mastering a single specialty as competitors do (Down Dog, Petit Bambou, Headspace).
Features examples
Playing behavior
We first thought that we should apply music playing rules to Zen's content. But it appears that yoga or meditation episodes are not meant to be played in a row like music does.
Except that Zen offers both music and non-music content. Users were complaining.
So we introduced a screen between each episode in addition of an option accessible from the player.
Personalisation
The homepage evolves during the day, offering one header for each moment of the day (morning, day, evening, and night).
There is a matching illustration for each context, with a welcoming message and a piece of advice (changing each day).
We went through several iterations (A/B test, test in production) to get something both appealing and useful to users.
Results
2
Native mobile app released
on iOS and Android
1
Award received
Best app Self-development Google Play 2023
100 000
Downloads
Of the app during the first year
1
Web redeem code funnel
To enhance B2B conversion
> 10
Partnerships deals
To distribute Zen from 3rd party such as Fnac, Lidl, etc.
User research
User interviews
Unmoderated and moderated user tests
UX diary
Data driven
decisions
A/B test
Tracking
Collaborative
way of doing
Workshops
Brainstorming (including various roles from PM to engineers.)